NPSG Australia - Privacy Policy
Introduction
NPSG Australia is committed to providing quality services and protecting personal information that it handles. This policy outlines how NPSG Australia collects, uses, discloses, stores, secures and disposes of Personal Information. NPSG Australia respects the privacy of any personal information and has adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au. In this Privacy Policy, ‘NPSG Australia’, ‘we’, ‘us’ and ‘our’ is a reference to NPSG Australia.
Your acknowledgement and consent
By using our website, corresponding with us, providing us with personal information, by investing in us or by holding an account or storing with us, you are taken to have read and understood this Privacy Policy and you have consented to us managing your personal information in the way described in this Privacy Policy.
What is Personal Information and how we collect it
For the purposes of this Privacy Policy, “Personal Information” has the meaning given to it in the Privacy Act being information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
Collection of Personal Information
This Personal Information is obtained in many ways including interviews, correspondence, by telephone, mobile phone and facsimile, by email, via our website, from your website, your computer or other access device, from media and publications, from other publicly available sources, from cookies and from third parties. When you use NPSG Australia, we also collect information about your transactions and your activities.
When you download or use our mobile applications, or access one of our mobile sites, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services, such as advertising, search results, and other personalised content. Most mobile devises allow you to control or disable location.
In addition, we may collect and store any information you provide us when you use NPSG Australia, including when you add information on a web form, add or update your account information, participate in discussions, chats, or when you otherwise correspond with us using NPSG Australia.
Cookies
Cookies may be placed on your computer or internet-enabled device whenever you visit us online. Cookies are an industry standard and most major web sites use them. This allows the site to remember your computer or device for the purpose of recognising you as a customer, ensuring your account security is not compromised, customising the services provided to you and mitigating risk and preventing fraud. We and our website host
(Squarespace.com) use this information to understand how people use our website and to improve how the site works. You may choose whether or not to accept cookies via your browser’s settings. You may also delete cookies from your device at any time. However, declining Cookies may interfere with your use of NPSG Australia services and you may not be able to fully experience some of NPSG Australia’s web site features.
Links to other sites
NPSG Australia’s website contains links to other sites. NPSG Australia is not responsible for the privacy compliance or the content of these other websites and the links are provided for general information.
Why we collect Personal Information
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it. We also use Google Analytics to provide statistics and basic analytical information to us on how people interact with our website. Information collected may include your IP address, search terms you use, pages you access and links you click on, your operating system and browser type.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only:
For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. This may include credit card companies or other businesses that you may have enrolled with and who have been given permission by you to pass on your details as part of the payment process. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. You may choose to provide us with access to certain Personal Information stored by third parties such as social media sites. If you follow, comment or mention us on LinkedIn, YouTube Facebook, Twitter or Instagram we’ll have access to your interactions and profile information. The information we may receive varies by site and is controlled by that site. By associating an account managed by a third party with your NPSG Australia account and authorising NPSG Australia to have access to this information, you agree that NPSG Australia may collect, disclose, store, secure, use and dispose of this Personal Information in accordance with this Privacy Policy. Disclosure of Personal Information Your Personal Information may be disclosed in a number of circumstances including the following:
Third parties where you consent to the use or disclosure; and
Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years. Access to your Personal Information You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. NPSG Australia may charge reasonable costs for providing you access to your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
NPSG Australia may modify this Privacy Policy from time to time to reflect its current privacy practices. Any updated version of this Privacy Policy will be posted on our website and will be effective from the date of posting.
Lodging a Complaint
If you have any complaints about our Privacy Policy or the handling of your Personal Information please report it by contacting the NPSG Australia Privacy Officer. The Privacy Officer’s details are set out below. Please note that we require complaints to be made in writing. We will acknowledge receipt of the complaint as soon as practicable after receiving the complaint in writing. We will then investigate the circumstances of the complaint and provide a response to you within a reasonable timeframe. If you are not satisfied with the outcome of your complaint, you can refer your complaint to the Office of the Australian Information Commissioner.
Enquiries
If you have any queries in relation to this Privacy Policy or you would like to notify NPSG Australia that you no longer wish to receive marketing material from us, access or correct your Personal Information or to make a complaint about NPSG Australia’s handling of your Personal Information please contact NPSG Australia as follows:
Privacy Officer
Tracey Wester – Managing Director
NPSG Australia Pty Ltd
Ground Floor, 470 St Kilda Road
Melbourne VIC 3004
Australia
1300 133 632| twester@npsgglobal.com
NPSG Australia Website Privacy Policy – Feb 2024